I want to commend both Brett and Luke at this Vasa location. Brett was extremely professional and thorough in my free training session today. And when I called back after I left to talk with somebody at the desk, Luke was very polite and professional on the phone. I appreciate the fact that he introduced himself on the phone when he answered it. There were two times when I called and someone answered and didn't identify themselves by name and when I asked them their name they hung up on me as if I was some kind of a salesperson or something. It's only right when you are in a customer service position and answering a telephone that you identify yourself from the outset. So far our experience has been overall very positive at this location.
The amenities are really nice, but this location isn't very clean. It is very gross. Not sure what the employees do all day, when you walk in they are just sitting there on their phones when it would be nice to see someone be cleaning something. It is just very very dirty.
The ladies who work in the KidCare are WONDERFUL! Always so sweet to my kids, they understand the age group varies and my two are a little older than most kiddos in there when they come but the girls always find ways to make it fun while they’re in there. Thanks ladies! The front desk staff is always smiling and helpful when you need them
All the staff have been super friendly. The gym is clean and has a lot to offer. Abbey is awesome as a personal trainer!
Brand new gym, everything is clean and nice. Update: the cinema room is great and works as advertised. Be aware of some extra fees, but even with that they are cheaper than the competition with the same and/or better facilities. COVID precautions seem to be adequate.
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