Stopped in after a movie with the kids and the place smelled really off, not clean. The ice cream was not very good and was a mess to eat because it was super melted after they did the mix ins. We ended up throwing our ice cream away about half way through...which I'm pretty sure has never happened.
Honestly the worst experience I've ever had at any cold stone in my life. not sure why they both employees need to hang out in the back of the store. one person should be up front cleaning and greeting customers. but when we got there both employees came out after wed already been inside for almost a minute. and as we were walking towards the door they were both gone to the back before we even got half way to the door. The girl working that took care of my lady did good. Her coworker the boy who failed to take care of me was horrible. I had to repeat what ice cream I wanted 3 times . Then had to repeat what size I wanted several times and he still didn't get it right. More than likely he didn't get it right because he had his air pods in . On top of already being irritated that he got everything wrong. It was the most skimpy ice cream I've ever received from cold stone. pictures to prove my point. my lady got the chocolate ice cream. it was full and great. i got the ice cream with gummy bears. which the ice cream and the topping was skimpy. i hope the owner or management takes time to fix these issues. i have to drive over 30minutes out of my way to come here and am very disappointed.
Last night being a Saturday night and very busy , there was a young lady short , curly hair with glasses very polite. She’s was very accommodating to everyone including my son with special needs. Despite how busy it was she made sure EVERY person that walked in was greeted with a smile and when the next customer walked up she gave full attention to all. I believe her name was Nevaeh!! Thank you again for your awesome customer service.. we need more people like her around. Great customer service like this , they deserve to be recognized and maybe even a raise!!
The ice cream is the consistency of soft serve. There were many left out of the freezers melting on the counter and then were poured on top of the full (also already thawed to almost melted) ones in the freezer. It was so unappetizing.
I tried the new silk ice cream and adding toppings to basically have a rocky road. It was not the greatest but at least it didn't upset my stomach.
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